Information and Service Agreement
Thank you and congratulations on taking this important step in meeting your organizing goals. For purposes of this document, Pinky Jackson, LLC dba Pinky Jackson Professional Organizing is referred to as “co./we/our/us” and clients are referred to as “client/you/your.”
Confidentiality
We keep all of your information, both business and personal, 100% confidential. We are keenly aware of the delicate nature of our work and incredibly grateful for the trust you place in us.
Insurance
We are insured through The Burlington Insurance Company and are happy to provide a certificate of insurance to you and/or your representative upon request.
Photographs
We take photographs to help us plan, design, select supplies, inform you and our office of project status, celebrate your success and inspire others to get the organizing help they need. Any photos we share outside of our team are selected carefully so as to protect your privacy.
Service Area
While our primary service area is within a 30-minute drive of our Louisville, Kentucky office, we also regularly serve clients in surrounding counties and across the U.S., including residences you are moving to or from and vacation homes.
Travel Fees
We’re happy to bring organizing expertise to you! Because our team serves clients across the Louisville area and beyond, travel fees apply to help cover time on the road.
Travel fees are per organizer, per day.
Fees are estimated at your assessment booking and confirmed based on actual drive times from our Louisville office.
Travel Time & Fees
0–30 minutes → No charge
31–35 minutes → $37.50 per organizer, per day
36–60 minutes → $75.00 per organizer, per day
Over 60 minutes → Custom quote provided after your assessment. Travel time fees plus expenses (transportation, food, lodging, etc.) are calculated individually and due upon receipt of invoice.
Premium Services Included in our Packages
ALA CARTE PACKAGE
Minimum of 3 Organizer hours
Donation Management
Our Special Deliveries Program
Product Recommendations
Consignment Coordination
Product Sourcing and Returns
Shopping Trip Included
Removing Items*
As part of our premium package services, we take small/non-furniture items you want to donate or consign, deliver them for you, and send you any receipts that may be provided to us. One carload of donations/drop-offs per session is included. Items not accepted for consignment are donated at the Lead Organizer's discretion. Any supplies needed or fees incurred (such as hauling fees, shredding charges, delivery bins, disposal fees) will be invoiced to the client.
If you have larger quantities or items that require multiple trips, special transport or disposal (household chemicals, paint, electronics, etc.) we can arrange for hauling services. Hauling expenses as well as any shredding fees, paint mitigation, landfill charges, etc. will be invoiced to the client.
Organizing Session Times
Organizing sessions are 3 hours long and are generally 9am-12pm or 8am-11am and 2-5pm Monday through Friday. Evening (after 5:00pm) weekend (Saturday-Sunday) and holiday sessions are available on a limited basis and are priced at an overtime rate of 1.5 times the hourly rate.
Our time begins when we arrive at your address and ends when we depart. If traffic or other unforeseen circumstances detain our arrival we will credit the time that day or in future sessions. If client/project needs dictate that sessions run late or need to end early, we are happy to accommodate those needs as long as our schedule allows. The actual onsite time, billed on the quarter hour, is what is tracked for hours used.
Additional time in between sessions, up to 30 minutes per session, when we drop off your donations, pick up supplies, etc. is included in our package pricing and the client will not be invoiced for that time between sessions.
Additional onsite time, multiple sessions, extended sessions, virtual sessions, extra services not included in our packages, and DIY plans are also available and will be invoiced separately to the client.
Reserving Your Organizing Sessions
Organizing sessions are scheduled upon purchase of your organizing package. Clients who participate in the organizing sessions often prefer having 1 or more days in between sessions to rest. Time between sessions may also be needed for organizing supplies to be ordered and received. For clients who want or need a faster pace, 2-3 sessions per week may be best. Rush projects or those that require 3 sessions per day will include overtime and rush job fees.
Extended Sessions
If during a session you and the organizer/s present wish to extend the current session, we are happy to accommodate that if the day’s schedule allows. Additional time is charged at that client's rate as well as overtime rate if applicable, is accrued in minimum 15 minute increments, and is due upon conclusion of the extended session.
Additional Packages
Our goal is to meet your needs as pleasantly and efficiently as possible. The sooner we complete your project, the sooner you can enjoy an organized home that meets your goals for form and function. This saves you time and money and allows us to serve more clients. However, we won’t leave you until you are ready! If it becomes apparent that additional sessions will be needed, we will recommend that you purchase additional sessions to be added under this agreement.
Your Organizing TeamWe will select teams based on our availability to meet your organizing goals and scheduling needs. Our team consists of both employees and independent contractors and we reserve the right to choose who is the best fit to perform each job. If you would like to request a specific organizer to work your job, a premium rate may apply.
Rush Jobs
Projects that need to be completed in less than 6 weeks may incur rush charges. We assess the scope of the project within the context of our calendar and resources needed for the job to determine rush fees.
Expenses
Direct expenses of service including, but not limited to, supplies (bags, boxes, tape, packing paper, etc.), copying/messenger services, shipping fees, delivery charges, disposal fees, parking, tolls, and other transportation charges, and overnight charges are the client's responsibility. If not provided directly by the client, they will be billed to the client.
Supplies
A flat fee of $50 will be charged to all clients to cover label tape, sorting containers, and other essential supplies needed for the project.
If additional products such as bins, baskets, shelving, label clips, moving/packing supplies or other products are required, these items will be discussed with Client and invoiced upon Client approval. Invoices will include a 30% procurement fee. Client agrees to pay supplies invoice/s upon receipt.
Payment
Packages are paid in full in advance and are non-refundable. Upon purchase, sessions are scheduled for the entire package length. There is no fee for needing to reschedule a session as long as notice is given at least 48 hours in advance.
Individual sessions require full payment prior to the beginning of each session.
We accept checks, cash, debit and credit cards. Checks should be made payable to “Pinky Jackson LLC". There will be a charge of $50 for any check returned for insufficient funds, as well as additional collection and/or legal fees to compensate for any bank charges and unpaid account balances.
Rescheduling & Cancelling
One of the benefits of our packages is our rescheduling policy. If you need to cancel and reschedule a session, please let us know as soon as possible, and at least 48 hours in advance. Although sessions are nonrefundable, we are happy to reschedule your session for any available time within the scope of your previously scheduled sessions or up to 3 months of your package purchase, whichever is greater.
Sessions canceled less than 48 hours in advance incur a late cancellation fee of $100.00 per organizer scheduled. Sessions canceled less than 24 hours in advance incur the full session fee. This also applies to sessions for which we arrive but cannot work due to no access, incomplete preparation of the environment, or other circumstances. If a client reschedules, cancels and/or no shows more than 3 times, co. reserves the right to void this contract and all fees paid by client will be forfeited.
If we need to cancel or reschedule a session, we will give you the choice of the option to reschedule during the scope of your current project or a credit that you can use for a future purchase.
Environmental Conditions
To ensure the highest quality of service and the safety of both clients and team members, our work in non–climate-controlled areas—such as garages, attics, storage units, sheds, and other spaces—requires manageable environmental conditions. Temperatures in those areas that are 55–75°F with no precipitation are optimal.
Humidity, air circulation, lighting, and safe walkways as well as travel to the site also need to be considered. Should environmental conditions—including temperature, onsite snow or ice, or any factor that may hinder efficiency or safety—be forecast or become unsuitable for the project, we will reschedule sessions as needed.
Expiration
Proposals are good for 30 days and sessions must be scheduled within 3 months of purchase date or they will expire and are nonrefundable.
Restrictions
We reserve the right to reschedule and/or withdraw from an organizing project at any time if the Company perceives unhealthy or unsafe working conditions, if clients are in breach of their agreement with us (bounced checks, non-payment, etc.), or if we cannot render the services requested by client through no fault of our own. This includes travel/road conditions, weather/environment and disrespectful/inappropriate/unkind behavior as well as any other situations that the Company / Onsite Organizers deem necessary to mitigate by canceling the project or rescheduling session/s.
Control & Access to Job Site
Clients acknowledge control of the job site listed below and agree to provide us access to the job site for the term of the work.
Performance & Delivery Guarantee
We will not remove donations or throw anything away without the client's permission. We help the client make decisions, but the final decision is always hers/his. Thus, the client is responsible for any loss or damage resulting from the discarding or destroying of any items, records or personal effects. The client agrees to make final decisions about the disposition of items.
We agree to implement the proposed solutions within a reasonable period of time, as discussed with the client, and for the price agreed upon.
We strive to meet a 100% client satisfaction level! It is our responsibility to analyze your situation and help you make the changes you want. If we fail to meet any realistic expectations, we will schedule a complimentary session (of length to be determined) to make any necessary adjustments.
All claims must be submitted in writing within seven business days of completion of the project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be mailed return receipt requested to:
Pinky Jackson501 Ridgecrest Drive
Taylorsville KY 40071
Failure to make a claim within seven business days implies that client fully accepts the completed work.
If, after returning to address any issues on which the client has made claims, the client remains dissatisfied, the unused remainder of a package (if any) will be refunded. At no time will a refund be given for work or portions of a package completed to the client's satisfaction.
Acting As Your Agent
At a client's request, we will act as your agent with other service providers (movers, carpenters, contractors, etc.). Clients must contract directly with such service providers. We take no responsibility—and clients agree to hold me harmless—for the actions or performance of other service providers.
Reasonable Care
We will use reasonable care in the performance of all of our duties. We will not accept responsibility for any damage to a client's personal property that is not the direct result of our gross negligence. If applicable, you are responsible for furnishing a list of specific items you do not want to have us touch or move.
In the fulfillment of our organizing services, clients agree to hold Pinky Jackson Organizing consultants harmless and give us full discretion in the removal and disposal of papers, files and/or other property belonging to the client. We will provide a receipt for donated items, but can not guarantee the amount of any tax deduction you may claim.
Clients agree to limit aggregate liability to the amount of fees charged.
Compensation Terms
Clients agree to all compensation terms: payment in advance, methods of payment we accept, bad check fees and costs of collection.
Intellectual Property Rights
Clients acknowledge our intellectual property rights and agree not to violate them in any way.
Testimonials
Clients give us permission to use, without remuneration, testimonials, reviews, photographs and comments in our marketing materials, which may include print, social media and online advertising. Clients will be identified by first name and location only (e.g. Lillian, Louisville) or an alias, if preferred and requested. We warrant that at no time will your testimonial or name be used to promote unlawful or morally objectionable activities including (but not limited to): sending unsolicited email and activities designed to defame, embarrass, harm or abuse. Your personal information will never be sold or distributed.
Legal Information
These terms are subject to change without notice. Agreements with our clients are not transferable to any other parties. The foregoing terms and conditions are governed by the laws of the Commonwealth of Kentucky. Any and all legal action(s) related to our services and any agreements with our clients may only be brought in courts located in Louisville, Kentucky, USA.